Hi all,
BBC TV Watchdog (BBC 1) is just about to feature a piece on how to stop major comapnies charging customers for payment of accounts by OTHER than direct debit.
Tune in now!
Advice & opinions of Helford are offered informally, without prejudice & liability. Use your judgment. Seek qualified insured professional advice. Lots of victories, but lots more to come! Watch out, I'm coming for you!
****** just got in, did I miss it?
Advice & opinions of editorholte, are offered informally, without prejudice & without liability.
Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
On now folks!
Advice & opinions of editorholte, are offered informally, without prejudice & without liability.
Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
Again the mention of helps to cover the costs because of those who don't pay on time - PENALTY!
Estimated 50p to process non direct debit payments.
Also bringing in cancellation charges - yet another penalty.
Early day motion signed 83 MP's brought in by David Hamilton (Midlothian) MP.
Template letters on bbc site on this subject.
Gavin Patterson (Comically Angie's son obviously going off this interview). We've reduced line fees for non direct debit payers.....oh er yes we reduced it for direct debit payers aswell - MUPPET!
Apparently Brit Gas backed down on fiver fee after enough complained.
Advice & opinions of editorholte, are offered informally, without prejudice & without liability.
Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
Hi all,
Beat me to it!
Excellent piece by the Watchdog Team. Our 'friend' Gavin was sooooo embarrassing to watch and yes, I did think he was one of Comical Angie's sons!
See the information here:-
http://www.bbc.co.uk/consumer/tv_and...20070314.shtml
Advice & opinions of Helford are offered informally, without prejudice & liability. Use your judgment. Seek qualified insured professional advice. Lots of victories, but lots more to come! Watch out, I'm coming for you!
Copied and pasted letter below (with addresses) as links on BBC website sometimes move!
[YOUR ADDRESS]
[ADDRESS OF COMPANY – list of company addresses are below]
Dear Sir or Madam,
I am writing to protest about your penalty charge for customers who do not pay by direct debit.
I think this charge is unfair and does not reflect the true cost of processing my payment. It seems to me simply a way of increasing your revenue.
Provided I do so on time, it is my right to pay my bill however I choose. Why should I pay more just because I don't use your preferrred payment method?
I urge you to reconsider this unreasonable charge. But if you insist on continuing with it, I would expect you to demonstrate that the charge is justified. You will be aware that the law says penalty charges must be fair.
I do not believe that this is the case with yours, but look forward to hearing your explanation.
Yours faithfully,
[YOUR NAME]
Phone company addresses:
BT
Customer Services
BT plc
Correspondence Centre
Durham DH98 1BT
VIRGIN MEDIA
Virgin Media - Watchdog Complaints
Matrix Court
Llansamlet
Swansea SA7 9BB
Talk Talk (mobile)
TalkTalk Telecom Limited
Customer Care
1 Portal Way
London W3 6RS
3
3 Customer Services
Hutchison 3G UK Ltd
PO Box No 333
Glasgow G2 9AG
Email: customer.services@3mail.com
O2
Jonathan Attwell
Arlington Business Centre
Millshaw Park Lane
Leeds LS11 0NE
Email: pressoffice@02.com
T-Mobile
6 Camberwell Way
Doxford
Sunderland SR3 3XN
Email: custrel@t-mobile.co.uk
Vodafone
Vodafone Customer Care,
Vodafone House,
The Connection,
Newbury,
Berkshire RG14 2FN
Orange
Orange Executive Office
Senhouse Road
Lingfield Way
Darlington
County Durham DL1 4YG
Email: executive.office@orange-ftgroup.com
Utility company addresses:
British Gas
House Contact Centre
PO Box 50
Leeds LS1 1LE
Powergen
PO Box 7750
Nottingham NG1 6WR
Npower
PO Box 93
Peterlee SR8 2XX
EDF Energy Customer Service Team
EDF Energy Customer Service Team
Freepost 3814
London WC1V 6AJ
Advice & opinions of Helford are offered informally, without prejudice & liability. Use your judgment. Seek qualified insured professional advice. Lots of victories, but lots more to come! Watch out, I'm coming for you!
I may have beat you to a summation, but wouldn't have known where to look for the rest (I get lost on the beeb site!).
Cracking good stuff, I'll need another printer at this rate!!!!
Gavin was hysterical.....he's got to have drawn the short straw at work today!
Advice & opinions of editorholte, are offered informally, without prejudice & without liability.
Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
Actually doesn't it say that they are irrecoverable or am I now being pedantic?You will be aware that the law says penalty charges must be fair.
Advice & opinions of editorholte, are offered informally, without prejudice & without liability.
Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
Spot on!
Unlawful and irrecoverable they are.
Hope you like my new Avatar. I though Comical Angie might like to get into the spirit of things!
Childish, I know!
Advice & opinions of Helford are offered informally, without prejudice & liability. Use your judgment. Seek qualified insured professional advice. Lots of victories, but lots more to come! Watch out, I'm coming for you!
PMSL!!!!! Can you PM me a copy! lol
Anyone got one of Gavin? lol
Advice & opinions of editorholte, are offered informally, without prejudice & without liability.
Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
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