Welcome to the forum,
They should respond within eight weeks,but almost never do. On a technicality they have responded except the haven't really done anything save an acknowledgement
I write and...
I read that as a simple whitewash,having no merit in reality , RBS appoints a firm to investigate using their data, paid by them, devoid of "real scrutiny"Vox 17-04-2014, 11:27 PM