they charge us can we charge them

[IOWEALOT]

Hi All

I am sure I heard on the radio a few weeks ago Martin Lewis the Money saving expert said that there is a loophole in the law that says that an individual who has a complaint against a fnancial institution has the legal right to charge that institution a fee of £10 per hour until the complaint is satisfied. So should we all write to the card companies with our complaints of not getting the agreements that we have paid for, If there is no such signed agreement available then we really do have a right to charge them this fee, as they are charging us. Can you imagine the financial headache that this would create. Has anyone else heard this or knows if its true and if so how do we start.

[stephen1976]

hmm, i don't like loop holes, they have a habit of being closed. have you got the information martin was using so we can examine it. to see if it is a legal right. therefore not a loop hole.

[Sim]

Think this is what is being referred to:

MSE link that mentions this -> MSE (http://forums.moneysavingexpert.com/showthread.html?t=846765)


Refers to FOS statement -> FOS (http://www.financial-ombudsman.org.uk/publications/technical_notes/distress-and-inconvenience.htm#9)

[stephen1976]

right so it not a loop hole but a right to claim if you use the FOS

[IOWEALOT]

Thanks for this I have just called the F.O.S and asked for 15 complaint forms I have decided to let them deal with the mess, I will post back asap

[callumsgran]

Someone's going to be very busy lol :)

[rosymaria]

Thanks for this I have just called the F.O.S and asked for 15 complaint forms I have decided to let them deal with the mess, I will post back asap

You can download the form!
http://www.financial-ombudsman.org.uk/consumer/form/complaint_form.doc